Who we are
De Home Mart Popcorn is a Ghana snack brand offering freshly packed popcorn for families, schools, birthday parties, shops, vendors, offices, and events.
You can contact us at:
Business name: De Home Mart Popcorn
Location: Accra, Ghana
WhatsApp and MoMo: +233 24 194 0428
Email: info@dehomemart.com
Information we collect
We may collect personal information when you visit our website, place an order, complete a form, contact us on WhatsApp, make a payment, or request customer support.
This information may include:
Your name
Phone number
Email address
Delivery or pickup details
Order details
Product choices
Payment confirmation details
WhatsApp messages
Customer support messages
IP address
Browser and device information
We collect this information to process orders, confirm payment, provide customer support, arrange delivery or pickup, improve our website, and protect our store from spam and fraud.
Orders and customer information
When you place an order through our website, we collect the details needed to complete that order.
This may include your name, phone number, email address, billing details, delivery details, selected products, pack sizes, quantities, payment method, and order notes.
We use this information to:
Process your order
Confirm your payment
Contact you about your order
Arrange delivery or pickup
Provide customer support
Keep order records for business and accounting purposes
WhatsApp communication
Customers may contact De Home Mart Popcorn through WhatsApp for ordering, payment confirmation, customer support, bulk orders, school events, birthday parties, shop orders, and general questions.
When you message us on WhatsApp, we may collect your name, phone number, message content, order details, payment confirmation details, and any information you choose to share with us.
We use WhatsApp information only to support your order, respond to your questions, and provide customer service.
MoMo payments
If you choose to pay by MoMo, you may be asked to send payment confirmation through WhatsApp or another approved De Home Mart Popcorn contact channel.
We may use this information to confirm your payment and match it to your order.
Please do not send unnecessary personal information when confirming payment.
Paystack and online payments
If online payment is available on our website, payments may be processed through Paystack or another payment service provider.
When you pay online, your payment details are handled by the payment provider. De Home Mart Popcorn does not store your full card details.
The payment provider may collect and process information according to its own privacy policy.
Paystack privacy information can be reviewed here:
Comments
If visitors leave comments on the website, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help detect spam.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you are using it.
The Gravatar service privacy policy is available here:
https://automattic.com/privacy
After your comment is approved, your profile picture may be visible to the public in the context of your comment.
Contact forms
If you submit a contact form, bulk order form, customer support form, or event order form, we may collect the information you provide.
This may include your name, phone number, email address, event type, preferred flavour, pack size, quantity, delivery area, event date, and message.
We use this information to respond to your request and provide the service you asked for.
Media
If you upload images to the website, you should avoid those with embedded location data.
Embedded location data may include EXIF GPS information.
Visitors to the website may be able to download and extract location data from images on the website.
Cookies
Our website may use cookies to improve your browsing experience, support account login, remember cart contents, support checkout, improve website performance, and help with security.
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. This is for your convenience so that you do not have to enter your details again when leaving another comment. These cookies may last for one year.
If you visit our login page, the website may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.
When users log in, the website may set cookies to save login information and screen display choices. Login cookies may last for two days. Screen option cookies may last for one year. If Remember Me is selected, login may persist for two weeks. When a user logs out, the login cookies are removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and only indicates the post ID of the article that was edited. It expires after one day.
WooCommerce cookies
Our online store may use WooCommerce cookies to remember cart contents, support checkout, and improve the shopping experience.
These cookies help the website remember products added to the cart and support the checkout process.
Embedded content from other websites
Pages on this website may include embedded content such as videos, images, maps, social media posts, payment tools, or other content from external websites.
Embedded content from other websites behaves in the same way as if you visited the external website directly.
These websites may collect data about you, use cookies, use additional tracking methods, and monitor your interactions with embedded content. This may include tracking your interaction if you have an account and are logged in to that website.
Analytics and website improvement
We may use website analytics tools to understand how visitors use our website.
This may include information such as pages visited, time spent on the website, browser type, device type, general location, and referral source.
We use this information to improve our website, products, customer experience, and marketing.
Who we share your data with
We do not sell customer personal information.
We may share limited information only when needed to operate our business, process orders, provide customer support, manage payments, improve website security, or comply with legal and administrative requirements.
This may include sharing information with:
Payment service providers
Website hosting providers
Email service providers
Spam detection tools
Security tools
Delivery or logistics support where needed
Professional advisers where needed for business, accounting, or legal purposes
If you request a password reset, your IP address may be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata may be retained indefinitely. This helps us recognize and approve follow up comments automatically instead of holding them in a moderation queue.
For customers who place orders, we may retain order records for business, accounting, tax, customer support, and legal purposes.
For users who register on our website, if registration is enabled, we store the personal information provided in the user profile. Users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this website, have placed an order, submitted a form, or left comments, you may request a copy of the personal data we hold about you.
You may also request that we erase personal data we hold about you.
This does not include information we need to keep for administrative, legal, accounting, tax, security, order processing, or fraud prevention purposes.
To make a privacy request, contact us at:
Or message us on WhatsApp:
+233 24 194 0428
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Order and payment information may be processed through website, ecommerce, payment, security, and hosting services used to operate the website.
How we protect your information
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
These steps may include website security tools, access controls, secure payment processing, spam protection, and limiting access to customer information to people who need it for business operations.
No website or online service can guarantee complete security, but we work to keep customer information safe and handled responsibly.
Children’s privacy
Our popcorn products may be enjoyed by children, but our website is intended for use by adults, parents, guardians, shops, vendors, schools, offices, and event organizers.
We do not knowingly collect personal information directly from children. If a parent or guardian believes a child has provided personal information through our website, they should contact us so we can review and remove the information where appropriate.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, legal requirements, or business operations.
The updated version will be posted on this page with a revised date.
Contact us
For questions about this Privacy Policy, your personal information, orders, payments, or customer support, contact us at:
De Home Mart Popcorn
Accra, Ghana
Email: info@dehomemart.com
WhatsApp and MoMo: +233 24 194 0428